Last Updated: 6 November 2026
DXB Solutions LLC, based in Al Qusais, Dubai, United Arab Emirates, respects the privacy of its customers, suppliers, business partners and website visitors.
This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us, communicate through WhatsApp or use our services.
1. Information We Collect
We may collect the following information:
- Customer and company names
- Telephone and WhatsApp numbers
- Email addresses
- Company and delivery addresses
- Product enquiries and service requests
- Quotations, orders and transaction details
- WhatsApp messages and related communication records
- Website usage information, where analytics or cookies are enabled
2. How We Use Your Information
We use personal information to:
- Respond to customer enquiries
- Provide product information and quotations
- Process orders and coordinate deliveries
- Arrange installation, maintenance and repair services
- Communicate with customers through telephone, email and WhatsApp
- Maintain customer records and follow up on enquiries
- Improve customer service and business operations
- Meet applicable legal and regulatory obligations
3. WhatsApp Business Communication
DXB Solutions LLC uses the WhatsApp Business Platform to communicate with customers and manage business enquiries.
When you contact us through WhatsApp, we may process your phone number, profile name, messages and related communication information.
Authorized employees may access relevant conversations through our internal customer relationship management (CRM) system.
WhatsApp conversations may be assigned to designated sales employees to respond to enquiries and provide customer support.
We do not sell WhatsApp conversation data or use it for unrelated advertising.
WhatsApp communications are also subject to the applicable privacy terms of WhatsApp and Meta.
4. Information Sharing
We may share necessary information with service providers, delivery partners, suppliers and technology providers when required to fulfill customer requests or operate our business.
We may also disclose information where required by applicable law.
We do not sell customers’ personal information.
5. Data Storage and Security
Customer information may be stored in secure business systems, including our CRM, email services and authorized cloud service providers.
We use reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, loss or disclosure.
Access to customer information is restricted according to employee responsibilities.
6. Data Retention
We retain personal information only for as long as reasonably necessary for customer service, business operations, contractual requirements and applicable legal obligations.
Information that is no longer required will be deleted or otherwise handled securely, subject to applicable retention requirements.
7. Your Privacy Rights
You may contact us to request access to, correction of or deletion of your personal information, subject to applicable legal requirements.
You may also request that we stop sending optional promotional communications.
8. Cookies and Website Analytics
Our website may use cookies and analytics technologies to improve website functionality and understand visitor activity.
Where applicable, visitors can manage cookies through their browser settings and any available website consent controls.
9. Third-Party Services
Our website and business communications may use third-party services, including hosting providers, cloud storage providers and WhatsApp.
These providers may process information according to their own privacy policies and applicable agreements.
10. Changes to This Privacy Policy
We may update this Privacy Policy when our business practices, technology or legal obligations change.
Updates will be published on this page with a revised date.
11. Contact Information
DXB Solutions LLC
Al Qusais, Dubai, United Arab Emirates
Telephone: +971 4 252 2966
Email: sales@dxbsolutions.ae
Website: https://dxbsolutions.ae
For privacy-related enquiries, please contact us using the details above.